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Denied Boarding


Voluntary denied boarding:

Before we deny anyone boarding for a flight, we will call for volunteers to surrender their reservations in return for benefits under conditions to be agreed, and also:

Choice between:

(i) reimbursement* within 7 days of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure on your ticket, at the earliest opportunity; or

(ii) re-routing, under comparable transport conditions, to your final destination^, at the earliest opportunity; or

(iii) re-routing, under comparable transport conditions, to your final destination^ at a later date at your convenience, subject to availability of seats.

Involuntary denied boarding:

If an insufficient number of volunteers comes forward, and we deny you boarding against your will, we will immediately provide you with compensation amounting to AUD300.00 unless the Note at the end of this section on Denied Boarding applies to you, and also:

Choice between:

(i) reimbursement* within 7 days of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure on your ticket, at the earliest opportunity; or

(ii) re-routing, under comparable transport conditions, to your final destination^, at the earliest opportunity; or

(iii) re-routing, under comparable transport conditions, to your final destination^ at a later date at your convenience, subject to availability of seats.

Assistance:

And we will offer you free of charge:

 (a) meals and refreshments in a reasonable relation to the waiting time;

 (b) hotel accommodation in cases:

 - where a stay of one or more nights becomes necessary; or

 - where a stay additional to that intended by you becomes necessary;

(c) transport between the airport and place of accommodation (hotel or other); and

(d) two telephone calls, telex or fax message, or e-mails.

 Note:

If we offer you an alternative flight to your final destination under comparable transport conditions, the arrival time of which does not exceed your original scheduled arrival time by four hours or more, we may reduce the compensation by 50% (ie. AUD150.00)

 Footnotes

* Reimbursement - As we may need to obtain verification of various details prior to making any reimbursement, we may require a longer period than 7 days to do this. However, we will provide reimbursement as soon as possible and will use all reasonable endeavours to do so within 7 days. Reimbursement will be made to the purchaser of the ticket.

 ^ Final destination means the destination on the ticket presented at the check-in counter or, in the case of directly connecting flights, the destination of the last flight. Alternative connecting flights available shall not be taken into account if the original planned arrival time is respected